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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Talia Starwood

May 26, 2026

5  out of  5
rating by Talia Starwood
"Cindy is a gem! She is quick to answer questions and an adept problem solver. Kind and gracious, I always enjoy speaking with her. Great Customer Service"
We responded:
"Thank you so much for sharing your experience, Talia! We're delighted to hear that you've had such a positive experience with our office. Cindy will be thrilled to know she made a difference for you. Your recommendation means the world to us!"
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Dottie McArthur

May 15, 2026

5  out of  5
rating by Dottie McArthur
"Mike Sturhan's State Farm office provides the best advice, guidance, and assistance to meet all my families insurance needs. Robin in their office is so experienced, knowledgeable, and informed we would be lost without her wise advice and assistance on all our insurance needs."
We responded:
"Thank you so much for sharing your positive experience, Dottie! It's wonderful to hear that Robin has been providing such exceptional reliable customer service for years. Her dedication to understanding your needs and finding the perfect coverage is truly commendable. We're delighted that you feel well taken care of and appreciate your high recommendation!"
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Alison Osius

May 7, 2026

5  out of  5
rating by Alison Osius
"Mike has been nothing but cheerful and accessible, and I have had a stellar experience working with Robin for decades."
We responded:
"Hi Allison! Thank you for sharing your positive experiences over the years with Robin. We think she's pretty great, too! We look forward to continuing to provide you with the same level of service going forward! If there is anything else we can do for your insurance needs, just let us know."
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Susan Cuseo

May 5, 2026

5  out of  5
rating by Susan Cuseo
"When I switched to this agency, I was leaving lousy customer service elsewhere. Robin and I discussed this in terms of my expectations and she assured me she understood what I meant. As we continue to do business, Robin has entirely lived up to my customer service expectations and this has been an excellent experience. Thank you, Robin!"
We responded:
"Thank you so much for sharing your positive experience, Susan! It's wonderful to hear that Robin has been meeting your customer service expectations and made the transition to our office seamless for you. Her dedication to understanding your needs is truly commendable. We're delighted that you feel well taken care of and appreciate your high recommendation!"
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Quattrodoc

April 30, 2026

5  out of  5
rating by Quattrodoc
"Mike and his Team are great. Personable, responsive and efficient. I've been with State Farm for decades, they will treat you great. :)"
We responded:
"Thank you so much for the compliment, Matt! We're delighted to hear that you've had such a positive experience with our team. Robin, Cindy, Alondra, and Stephanie will be thrilled to know that we've made a difference for you. Your recommendation means the world to us!"
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Natalie Kellum

April 14, 2026

5  out of  5
rating by Natalie Kellum
"Stephanie and Robin are both incredibly knowledgeable and helpful. Grateful for their expert opinions!"
We responded:
"Thank you so much for sharing your experience, Natalie! We're delighted to hear that you've had such a positive experience with our team. Stephanie and Robin will be thrilled to know they made a difference for you. Your recommendation means the world to us!"
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Didi Lawrence

March 31, 2026

5  out of  5
rating by Didi Lawrence
"My experience with Robin was exceptional. She was extremly knowledgable and helped me get everything done flawlessly! She was an angel!!!!"
We responded:
"Thank you for sharing your positive experience, Didi! We are delighted to hear that Robin provided you with professional and super responsive customer service. We're delighted that you feel well taken care of and appreciate your high recommendation!"
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Cari Kaplan

March 25, 2026

5  out of  5
rating by Cari Kaplan
"I have used State Farm for over a decade and have always had the best experience with customer service, especially my long-time neighbor/agent Robin! She goes the extra miles you don't see much these days....And when I did need to file a claim, she made sure I was taken care of in a timely manner. Highly recommend!"
We responded:
"Hi Cari... Thank you for the positive feedback for Robin! We think she's pretty great, too. We look forward to continuing to provide you with the same level of service going forward! If there is anything else we can do for your insurance needs, just let us know!"
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Sarah Fedishen

March 16, 2026

5  out of  5
rating by Sarah Fedishen
"Timely responses and excellent communication throughout the entire claim process. I appreciated how responsive and helpful the team was."
We responded:
"Thank you for sharing your positive experience, Sarah! We are delighted to hear that Cindy was able to provide you with professional and timely communication throughout your claims process. Having a claim is never something that anyone wants to go through, so we try to make the process as smooth as possible. We appreciate your feedback and look forward to continuing to assist you."
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Karen Lee

February 12, 2026

5  out of  5
rating by Karen Lee
"I cannot recommend Alondra highly enough. She is incredibly responsive to my many questions, stays on top of all my requests and very detailed. It made the process a lot less stressful. Thank you Alondra for all your help!"
We responded:
"Thank you for sharing your positive experience, Karen! We are delighted to hear that Alondra provided you with professional and super responsive customer service. We appreciate your feedback and look forward to continuing to assist you in the future."
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Chris Mullery

February 12, 2026

5  out of  5
rating by Chris Mullery
"Alondra was great!"
We responded:
"Thank you for the positive feedback for Alondra! We think she's pretty great, too. It was a pleasure to meet you last week, and I'm glad that Alondra was able to assist you in bundling your home and auto insurance and secure great savings while providing better coverage by switching to State Farm. Your satisfaction means a lot to us, and we truly appreciate your recommendation to friends and family!"
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Cindy Green

January 20, 2026

5  out of  5
rating by Cindy Green
"Robin and Mike have been great to work with. Both are great communicators and make sure coverages are appropriate for our needs. Highly recommend them for their professionalism and knowledge."
We responded:
"Thank you so much for sharing your experience, Cindy! I'm delighted to hear that you've had such a positive experience with our team. Robin will be thrilled to know she's made a difference for you. Your recommendation means the world to us!"
Profile photo of Kathy Springer-Lechuga

Kathy Springer-Lechuga

January 15, 2026

5  out of  5
rating by Kathy Springer-Lechuga
"Mike and Robin are the greatest agents I have ever dealt with. They are kind and professional. They are always ready to help me when I need something. From an accident to a new insurance card. They do everything so well. I would recommend them to anyone looking for an insurance agent."
We responded:
"Thank you for the positive feedback for Robin! We think she's pretty great, too. We look forward to continuing to provide you with great customer service moving forward! If there is anything else we can do for your insurance needs, just let us know!"
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Carrie Podl

January 6, 2026

5  out of  5
rating by Carrie Podl
"Mike is honest & will work hard for you to get the best bang for your buck. We’ve worked together for a year now & have been impressed with his follow through & has helped us anticipate some scenarios. Our insurance needs are complicated & he never faltered to understand or work with us. He has been with State Farm for decades & been at management level for a reason. We’re happy he came to Carbondale!"
We responded:
"Thank you so much for sharing your positive experience, Carrie! It's been a pleasure to get to know you and Shawn over the past year and to assist you in reviewing your current coverages and providing additional options to consider. Your satisfaction means a lot to me and the team, and we truly appreciate your recommendation to friends and family!"
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Chuck Knuth

October 31, 2025

5  out of  5
rating by Chuck Knuth
"For almost 20 years, we have had most of our insurance coverage with this agency. The experience has been overwhelmingly positive, thanks to the friendly, professional and knowledgable service - especially from Robin Jackson. Thank you for your continued support."
We responded:
"Thank you for the positive feedback for Robin! We think she's pretty great, too. We look forward to continuing to provide you with the same level of excellent customer service for many more years to come! If there is anything else we can do for your insurance needs, Chuck, just let us know!"
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Nancy Ayers

October 27, 2025

5  out of  5
rating by Nancy Ayers
"We have homeowners and vehicle with this agency. Mike and Robin are always extremely helpful, personable and very responsive. They are always giving us ways to save money on our policy."
We responded:
"Thank you for sharing your positive experience with our office, Nancy! I'm delighted to hear that Robin and I have been able to provide you with professional and super responsive customer service with your Homeowners and Auto Insurance policies. We appreciate your feedback and look forward to continuing to assist you."
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Steve Elman

October 17, 2025

5  out of  5
rating by Steve Elman
"Thanks so much. I was overpaying and checked State Farm specifically Alondra Silvas! She had my quotes pronto and I saved well over $1300 for Home and Auto! And the coverage is better that what I had been paying for previously. I switched instantly and that was seamless also. All around 5 stars for State Farm! Thank you! Steve Elman"
We responded:
"Thank you so much for sharing your positive experience, Steve! It's fantastic to hear that Alondra was able to assist you in bundling your home and auto insurance and secure great savings while providing better coverage by switching to State Farm. Your satisfaction means a lot to us, and we truly appreciate your recommendation to friends and family!"
Profile photo of Danielle Wilson

Danielle Wilson

October 17, 2025

4  out of  5
rating by Danielle Wilson
"I have been a long standing costumer at State Farm. I have worked closely w Robin for several years. She has always gone above and beyond to make sure my needs are more than taken care of which includes notifying me if anything is out of sorts. The team there is always there to help."
We responded:
"Thank you so much for sharing your positive experience, Danielle! It's wonderful to hear that Robin has been providing such exceptional reliable service for years. Her dedication to understanding your needs and finding the perfect coverage is truly commendable. We're delighted that you feel well taken care of and appreciate your high recommendation!"
Profile photo of Katherine Knickerbocker

Katherine Knickerbocker

October 13, 2025

5  out of  5
rating by Katherine Knickerbocker
"Everyone is always helpful. Alondra helped me today and my questions were easily explained, as well as, getting me into my account."
We responded:
"Thank you for the positive feedback for Alondra! We think she's pretty great, too. We look forward to continuing to provide you with the same level of customer service going forward! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Valerie Oken

Valerie Oken

October 10, 2025

5  out of  5
rating by Valerie Oken
"I was hesitant for months to make a claim on my vehicle resulting in a hit and run incident, worried about a cost increase. Finally, I called my agent and spoke with Robin, who I refer to as an angel. Thru her knowledge of my policy she walked me thru the process. I have bundeled my home owner and car insurance with State Farm and it is employees like Robin that give State Farm such a great reputation."
We responded:
"Thank you for sharing your positive experience, Valerie! We are delighted to hear that Robin provided you with professional and super responsive customer service. We appreciate your feedback and look forward to continuing to assist you."
Profile photo of Susan Graves

Susan Graves

August 18, 2025

5  out of  5
rating by Susan Graves
"Mike Sturhan's State Farm office in Carbondale, and Robin in particular, have been incredibly helpful and available whenever I have questions or requests - I so appreciate their local presence! And they answer the phone themselves, no phone tree/AI to navigate - hurray!"
We responded:
"Thank you for the positive feedback for Robin! We think she's pretty great, too. We look forward to continuing to provide you with the same great level of customer service going forward! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Tami K

Tami K

July 7, 2025

5  out of  5
rating by Tami K
"Robin is so patient and helpful. With the ever-increasing insurance costs she was able to find coverage that was better than what I previously had and for a considerable amount less than what I had been paying."
We responded:
"Thank you so much for sharing your positive experience, Tami! It's fantastic to hear that Robin was able to assist you in bundling your home and auto insurance and secure a great discount. Your satisfaction means a lot to us, and we truly appreciate your recommendation to friends and family!"
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Lisa King

June 22, 2025

5  out of  5
rating by Lisa King
"Robin was very helpful assisting us to navigate the new fire prevention requirements. We are very grateful for her guidance."
We responded:
"Thank you so much for sharing your positive experience, Lisa! It's fantastic to hear that Robin was able to assist you with navigating the Wildfire Mitigation requirements for your property. Your satisfaction means a lot to us, and we truly appreciate your recommendation to friends and family!"
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b h

June 18, 2025

5  out of  5
rating by b h
"I worked with Alondra Silvas, account manager, to set up bundled homeowner and auto policies. Saved about $2,000 per year compared to our previous insurance after their premium increased. Alondra was quick to respond via email and offered several different options when I asked about alternative coverage levels."
We responded:
"Thank you so much for sharing your positive experience! It's wonderful to hear that Alondra provided such exceptional service and made the transition to State Farm seamless for you. Her dedication to understanding your needs and finding the perfect coverage is truly commendable. We're delighted that you feel well taken care of and appreciate your high recommendation!"
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Lili Belmont

June 17, 2025

5  out of  5
rating by Lili Belmont
"Very helpful with getting me the correct insurance for our investment property."
We responded:
"Thank you for sharing your positive experience with our office, Lili! It's wonderful to hear that we were able to address all your concerns and assist you with your investment property in the Roaring Fork Valley in Colorado. Your feedback is greatly appreciated!"